Day 5 revision

Day 5 revision

Professional Development

10 Qs

quiz-placeholder

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Day 5 revision

Day 5 revision

Assessment

Quiz

Business

Professional Development

Practice Problem

Easy

Created by

a7med zenhom

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a tool widely used by companies. We use it to determine the users' experience, satisfaction, and brand loyalty based on their interaction with the Support Ambassadors. 

NPS

Love score

SPD

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The NPS survey is sent 24 hours after a ticket is closed unless the user has received a survey in the past 60 days. The survey expires after 30 days.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The NPS survey consists of a single question that measures the possibility of users referring Airbnb to others.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Promoters: This includes users who rate a 7 or 8 and are happy with Airbnb’s services. They are extremely likely to recommend Airbnb to people in their social or professional circles.

True

False

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Detractors: This includes users who rate a ------ and below and will most likely not recommend Airbnb to their family and friends.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

LS measures your behavior and empowers you to provide exceptional service and be recognized for it.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

this evaluates your efficiency by determining how many tickets you have solved by the end of the day. The more tickets you solve within the standard working hours and the more users you help, the higher will be your SPD.

SPD

LS

NPS

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