An operative has determined they do not have the required training or qualification to carry out a job. Who does this need to be reported to?

• Client's director

• Client's receptionist

• Human resources department

• Line manager

What is the main purpose of feedback in customer relations?

• To find out if customers have any complaints with the company

• To understand how the customer maintains their property

• To measure customer satisfaction with the company

• To increase the cost of services to the customer

What is best used to decrease metal before painting?

• Methylated spirit and wire wool

• White spirit and a cloth

• Shellac knotting and a cloth

• Shellac knotting and wire wool

What type of primer should be used on bare metal?

• PVA

• Acrylic

• Zinc phosphate

• Lead based

Under what circumstances can Legionella bacteria breed?

• Within cold water systems below 20 degrees C

• Within hot water systems above 65 degrees C

• Within a dead leg

• Within a primary stack

What chemical should be added to a cold water system to prevent the growth of Legionella bacteria?

• Ethylene-glycol

• Ammonia

• Chlorine

• Aluminium oxide

How should planned preventative maintenance tasks be planned for a busy retail store?

• To be performed during summer periods when outside activities are easier

• To be carried out during a convenient period which causes minimum disruption

• To be performed when the client's workforce are busiest and able to assist

• To be carried out when most of the maintenance operatives are available

What equipment is required to safely isolate an electrical power circuit?

• A callibrated multi-meter, proving unit and warning label

• A BS 7671 approved multi meter, warning label and known live source

• A GS38 approved volt meter, proving unit and lock off device

• A volt stick indicator, warning label and lock off device.

What is the device shown in the image used for?

• Lifting glass panels

• Lifting plasterboard sheets

• Removing floor boards

• Removing manhole covers

What is the name of the tool in the image?

• Tile spacer

• Tile cutter

• Grout finishing tool

• Tile trowel