
ITIL 004
Quiz
•
Education
•
9th - 12th Grade
•
Practice Problem
•
Hard
Thanh Pham
FREE Resource
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41 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which usually requires a team of representatives from many stakeholder groups?
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which value chain activity ensures that service components meet agreed specifications?
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What includes governance as a component?
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which practice needs people who understand complex systems and have creative and analytical skills?
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the definition of a known error?
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which will NOT be handled as a service request?
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