Examen call center/ teacher Nazareth Sandoval

Persuasive language is the language being used when convincing others for something. It can be seen and heard around you every day. You’ll see it in TV commercials, social media, magazines, billboards, and any other medium where advertisement campaigns are placed

• True

• False

A collocation is a term where two or more words often go well together. These combinations will just sound right to people whose native language is English because they use them all the time in their regular conversations

• true

• false

Get Permission is the Collocations?

• Yes

• Not

Que son los Actions Verbs

• Acción en el celular

• de acción en una oración

• pasiva en una oración

La diferencia de los verbos de acción de los verbos de no acción

(verbos estáticos) es que pueden usarse en tiempos continuos, lo

que significa que tienen un tiempo presente, pasado y futuro

• false

• true

People-First Mindset

• Collocations

• actions Verbs

• Persuasive language

• Key Customer Service Skills and

  Characteristics

Effective Listening Skills is ?

• is the language being used when convincing others for something. It can be seen and heard around you every day. You’ll see it in TV commercials, social media, magazines, billboards, and any other medium where advertisement campaigns are placed

• Effective listening is more than making an effort to clearly

  hear what the customer is saying. It’s about paying close

  attention to truly understand and better address their

  concerns.

Excellent Problem-Solving

Skills

• A typical day for a customer service professional involves a

  lot of problem-solving. From simple inquiries to complex

  billing issues, agents will be tasked to solve customer

  concerns with a smile on their faces.

• is a term where two or more words often go well together. These combinations will just sound right to people whose native language is English because they use them all the time in their regular conversations

Los adjetivos calificativos son aquellos que dan

una propiedad física, emocional o abstracta al

sustantivo. Por ejemplo:

The fat cat is here again! (¡El gato gordo otra vez

está aquí!)

• true

• false

Compare and Contrast in English is?

• By understanding similarities and differences between two things, we can increase our understanding and learn more about both. This usually involves a process of analysis, in which we compare the specific parts as well as the whole.

• is a term in traditional English grammar for a

  verb used primarily to indicate an action,

  process, or sensation as opposed to a state of

  being. Also called dynamic verb, action verb,

  activity verb, or event verb