Business Communications Ch. 9 & 10 Test

_____ is how written information is presented on a printed page or screen.

• Font

• White space

• Typeface

• Format

Which of the following describes information included after the signature in a letter?

• Guide word

• Postscript

• Salutation

• Memo

The _____ is the name, title, and address of the recipient.

• copy notation

• enclosure notation

• reference initials

• inside address

What information is typically found at the top of a memo?

• To

  Date

  Subject

  Notation

• To

  From

  Subject

  Notation

• To

  From

  Date

  Subject

• From

  Date

  Subject

  Notation

Which of the following describes the typeface, size, and style of characters?

• Style Sheet

• Print

• Font

• Template

_____ is a style in which there is no punctuation after the salutation or complimentary close.

• Open punctuation

• Closed punctuation

• Mixed punctuation

• Standard formatting

What indicates the person who keyed a letter?

• Complimentary Close

• Enclosure notation

• Inside Address

• Reference initials

_____ is a format in which all lines are flush with the left margin.

• Modified-Block Style letter

• Block-Style letter

• Standard formatting

• Memorandum

What is commonly found in a signature block?

• Writer's name and address

• Writer's name and enclosure notation

• Writer's name and reference initials

• Writer's name, title, and department

What is a term for a table that lists potential problems in one column and actions to correct the problem in another column?

• Glossary

• Manual

• Appendix

• Troubleshooting guide