Handling Complain

Handling Complain

Professional Development

5 Qs

quiz-placeholder

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Handling Complain

Handling Complain

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Diklat Bintaro

Used 2+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Formula 4A yang bisa digunakan untuk menangani komplain, kecuali

Accept

Action

Apologize

Active

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Salah satu teknik pengendalian diri pada saat menangani komplain, di mana kita di minta untuk memahami pada posisi customer, agar dapat ikut merasakan masalah / ketidak-puasan yang dihadapi, disebut...

Extending

Empathy

Thought Stopping

Autosuggestion

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Situasi di mana kita dapat memperlebar jangka / space / degree kesabaran kita dengan cara take a deep breath, merupakan pengertian dari teknik pengendalian diri...

Empathy

Thought Stopping

Extending

Reinforcement

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3 tipe bahasa komunikasi, kecuali...

Asertif

Agresif

Non-Asertif

Verbal

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Bicara lambat, bertele-tele, berbelit-belit, tidak efisien, merupakan pengertian dari komunikasi...

Asertif

Non-Asertif

Agresif

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