FO Quiz 3

A type of hotel software that allows guests to remotely make reservations by accessing the hotel's website.

• Computerized Reservation System

• Manual Reservations Systems

• Internet Booking Engine

• Property Management System

The following are the major Global Distribution System except:

• Amadeus

• Sabre

• Galileo

• Network

• Worldspan

GDS can automatically recalculate fares for changed itineraries.

• True

• False

One of the barriers of CRS is its confidentiality through passwords to preserve privacy.

• True

• False

The following are the standard practices of the hotel except:

• not to reveal your password to anyone

• to immediately change your password

• not to allow anyone to access the system using your password

• to permit your Supervisor in making transactions thru your account.

The main purpose of the night audit is to check & verify the accuracy of accounting records against departmental transaction reports.

• True

• False

It's possible that reservations cannot be accepted because some guests have priority over others.

• True

• False

The following are the purpose of providing an internal communications except:

• Providing designated information, data & statistics to other nominated staff who are linked to the system

• ensuring only designated material is available and accessed

• providing system update information to other departments within the enterprise to allow them to plan for changing booking levels

• requiring confirmation of data sent to others

• ensuring that the reports are ineffective

This is a list giving the status of every guest room - vacant, clean room ready, vacant dirty, or out of order.

• Room Status Report

• No Show Report

• Special Request Report

• Departures Report

This is a list of guests who made a booking but did not show up on the day, or who cancelled.

• Room Status Report

• No Show Report

• Special Request Report

• Departures Report