2.6. Internal & External communication

2.6. Internal & External communication

Professional Development

6 Qs

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2.6. Internal & External communication

2.6. Internal & External communication

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Grachel Monis

Used 6+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Communication can be internal, that is with other individuals or groups within the business.

True

False

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

An email sent from the director of human resources to customers would be an example of internal communication.

True

False

Answer explanation

An email sent from the director of human resources to team leaders concerning overtime rates would be an example of internal communication.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

External communication takes place with company's shareholders.

True

False

Answer explanation

Takes place with external stakeholders*

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Internal communication takes place with - Customers, Local residents, Government bodies, Suppliers

True

False

Answer explanation

*External communication takes place with - Customers, Local residents, Government bodies, Suppliers

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Internal communication takes place through formal and informal channels - within an organization.

True

False

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

External communication is divided into formal and informal branches.

True

False

Answer explanation

1. Information generated to:

Customers - cost and availability of goods and services

Local residents - pollution, employment opportunities

Government bodies - profit and loss data, tax returns

2. Information needed from:

Government bodies - laws and regulations, statistics on industry

Customers - orders,

market research data

Suppliers - prices and delivery dates

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