2.6. Internal & External communication

Communication can be internal, that is with other individuals or groups within the business.

• True

• False

An email sent from the director of human resources to customers would be an example of internal communication.

• True

• False

Answer explanation

An email sent from the director of human resources to team leaders concerning overtime rates would be an example of internal communication.

External communication takes place with company's shareholders.

• True

• False

Answer explanation

Takes place with external stakeholders*

Internal communication takes place with - Customers, Local residents, Government bodies, Suppliers

• True

• False

Answer explanation

*External communication takes place with - Customers, Local residents, Government bodies, Suppliers

Internal communication takes place through formal and informal channels - within an organization.

• True

• False

External communication is divided into formal and informal branches.

• True

• False

Answer explanation

1. Information generated to:

Customers - cost and availability of goods and services

Local residents - pollution, employment opportunities

Government bodies - profit and loss data, tax returns

2. Information needed from:

Government bodies - laws and regulations, statistics on industry

Customers - orders,

market research data

Suppliers - prices and delivery dates