Name the 4 stages in a Guest Cycle
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FOO - C2 Quiz
Quiz
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Education
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Professional Development
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Easy
Sunarti Jaafar
Used 7+ times
FREE Resource
10 questions
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1.
OPEN ENDED QUESTION
10 mins • 5 pts
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2.
OPEN ENDED QUESTION
10 mins • 5 pts
When is the first point of contact between the guest and the hotel?
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3.
OPEN ENDED QUESTION
10 mins • 5 pts
List the factors that can affect a guest's choice of hotels
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4.
OPEN ENDED QUESTION
10 mins • 5 pts
Hotel Wonderful collects $50 for incidentals per night. Calculate the pre-authorization required for the following:
No. of nights: 5
Room Rate: $325++
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5.
OPEN ENDED QUESTION
10 mins • 5 pts
Why do hotels overbook?
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6.
OPEN ENDED QUESTION
10 mins • 5 pts
List the 4 types of complaints. Give examples for each type
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7.
OPEN ENDED QUESTION
10 mins • 5 pts
What is the difference between "Out of Order" and "Out of Service"?
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