FOO - C2 Quiz

Name the 4 stages in a Guest Cycle

When is the first point of contact between the guest and the hotel?

List the factors that can affect a guest's choice of hotels

Hotel Wonderful collects $50 for incidentals per night. Calculate the pre-authorization required for the following:

No. of nights: 5

Room Rate: $325++

Why do hotels overbook?

List the 4 types of complaints. Give examples for each type

What is the difference between "Out of Order" and "Out of Service"?

Identify and explain the 3 types of room discrepancies

What are the 5 advantages of rooming?

Why does a walk-in takes a longer time to check in?