What are the factors in the risk equation?

Probability of occurrence and magnitude of impact

Rate of emergence and degree of impact

Probability, magnitude of impact, and risk tolerance

Rate of emergence and prevalence

Why is it important for organizations to manage conflicts with employees?

To sustain trust among all employees

To help employees who, because of cultural norms, will not resolve conflicts on their own

To decrease the number of interpersonal conflicts that occur in the organization

To increase respect among employees for managers and supervisors

What is the best definition of duty of care?

Obligation to protect employee health and safety

Due diligence in hiring and firing

Preserving employees from injury due to work site incidents

Taking steps to identify threats to global assignees

What is the best definition of a sustainable employee relationship?

Employers are able to operate profitably and offer full employment for the foreseeable future.

Employees exhibit high levels of job satisfaction.

Economic benefits to the employer and the employee are in balance.

Employees, society, and employers can expect to achieve their goals well into the future.

An employee is going to be terminated. It is most important for the HR professional to determine:

whether there is proper documentation.

what the timing of dismissal will be.

how the employee will be notified.

who will conduct the dismissal.

What HR risk management action contributes directly to a business continuity effort?

Communicating evacuation plans to all employees

Developing channels to facilitate reporting threats

What ER tactic is based on the principle of high employee involvement?

Employee representatives vote on outsourcing a production function.

Employees are regularly rotated into supervisory roles on a shop floor.

Management makes significant workplace changes based on employee suggestions in an annual survey.

A software development team determines how it will manage a project.

Where can an HR professional have the most impact in shaping and driving an individual employee’s engagement?

At critical touchpoints in the employee life cycle

During the initial interview process

What is a direct benefit of conducting employee surveys?

Early identification of workforce issues

Improved individual employee performance

What is the FIRST step in locating a third-party vendor to handle an employee assistance program?

Analyze needs and define goals.

Which of the following is NOT an outcome of employee engagement?

Employees are motivated by pay increases.

Employees have pride in their employer.

Employees stay longer with the organization.

Employees work extra to deliver excellent performance.

What is the first disciplinary action a supervisor should take in dealing with an employee's repeated tardiness?

Problem solving and open dialogue

Oral warning and a reduction in pay

The employees have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. The company can improve communication between management and employees by:

instituting an employee suggestion system.

increasing employee challenges and responsibilities.

directing employee concerns to the appropriate channel.

What is the goal for employee action committees?

To provide unfiltered feedback that surveys often don′t capture

To develop skills in responding to and acting on direct feedback

To foster a team-based work environment

To provide senior management with information about employee activities

What is the purpose of employee suggestion systems?

They offer individual employees the opportunity to provide management with ideas for improving the workplace

They are often used as a follow-up to a survey and can provide an in-depth look at specific issues raised during

Management asks questions about project work and encourages employees to share their accomplishments

They provide multiple channels for open dialogue such as online tools, in-person meetings, phone calls or a written

What should an organization do to help its health and safety management program succeed?

Develop a reward and recognition plan to encourage employee participation.

Make employees' health and safety records part of their annual performance appraisal.

Require that all employees participating in the program take a medical exam.

Penalize employees not participating in the program.

HR′s role in supporting occupational health and safety law compliance includes all of the following EXCEPT:

correcting potential safety hazards.

enforcing record keeping procedures.

notifying agencies or authorities of occupational accidents.

An employer can take disciplinary action against an employee's off-duty conduct if

the conduct negatively affects the organization's reputation.

the employer disapproves of the employee's social activities.

the employee engages in the conduct while on paid leave from the company.

the employee's political activities are in conflict with senior management's political views.

Which of the following statements is the BEST description of most flextime arrangements?

A program that allows workers to start and stop work whenever they choose, so long as they work 8 hours per day and they are present during the core time

A program that allows workers to set their own hours and work less than a full day if they choose

A program which allows people to set their own hours, but they must follow them after they've been set

A program that allows workers to work as many hours as they want to each day, so long as they have 40 hours per week

Accident statistics indicate that the employees MOST LIKELY to be involved in accidents are

employees in the chemical industry.

clerical and blue-collar employees.

Which of these policies is BEST suited to minimize violence in the workplace?

Avoid disciplining employees in public.

Require angry workers to leave the premises.

Communicate pay increases in private.

Terminate employees only at the end of a week.

The major disadvantage of task specialization is that highly specialized jobs

cause boredom because they're highly repetitive.

require more training and experience to master the skills.

give workers excessively high levels of personal responsibility.

Task specialization usually

decreases alienation and boredom.

reduces productivity and efficiency.

reduces absenteeism and turnover.

Which of the following principles is NOT part of an effective disciplinary system?

The responsibility to initiate disciplinary action should be delegated to the employee relations specialist.

The organization should have definite policies and procedures

Employees should receive consistent treatment.

The rules should be communicated to all employees.

What is the MOST prevalent problem associated with the use of employee attitude surveys?

Survey results are not responded to by management.

Surveys are administered in-house.

Employees are informed of survey results.

Surveys are administered prior to management perceiving a problem.

Investigations of fraud that involve senior management should be conducted by

a committee of employees who have no leadership responsibilities.

How should the responsibility for safety be assigned in an organization?

Everyone should feel some responsibility, but one person should be expressly assigned.

Safety is top management's sole responsibility.

Safety is a management function and belongs to all managers, including supervisors.

Everyone should be equally and totally responsible for safety.

Workers’ compensation benefits are provided

for an approved work-related accident or illness.

only in cases where the organization’s safety and health rules are deemed negligent.

only to workers in the construction and other “heavy” work industries.

What organization will be most effective at managing risk?

A firm that includes the issue of risk awareness in its onboarding process

An organization that has a highly compartmentalized structure

A firm known for its rapid response to business crises

A firm that rewards managers based on decreasing numbers of compliance issues

S | M05 Post-exam

Authored by Ahmed Abd Al-Wareth

Professional Development

Used 31+ times

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40 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

An employee is terminated for repeated violations of employer policy. How does this type of separation impact severance payments?

It reduces the amount of compensation the employee receives.

It requires outplacement support to help the employee find a new job.

It depends on country law and whether compensation is required.

It depends on whether the employee has accrued but unused vacation.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which measure is an indicator of employee engagement?

Numerous long-term employees in the company

High number of applicants being referred by current employees

High number of employees using internal social media

High number of employees enrolled in continuing education programs

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which measure correlates to a decrease in employee engagement?

Decrease in voluntary turnover

Increased participation in employee opinion surveys

Increased demand for higher wages

Decrease in revenue per employee

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why is it important to engage managers and supervisors when creating employee engagement policies?

They are responsible for communicating the policy.

It is not courteous to exclude colleagues.

It could affect performance appraisals.

They may be responsible for implementing the policy.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the term for the agreement to not share or make public information that has been disclosed to an organization?

Right to privacy

Conflict of interest

Confidentiality

Anticorruption

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What HR-directed policy initiative could best help resolve work/life balance conflicts for female employees?

Revising promotion policies

Instituting mentoring programs

Providing flextime and parenting leave benefits

Initiating diversity awareness training

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the primary purpose of a health and safety audit?

To determine if policies are being followed

To assess the soundness of a policy

To identify more appropriate risk management strategies for identified risks

To update health and safety programs to reflect new technologies

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