MEETING

FOR PAY WITH POINTS RELOAD BONUS, BUSINESS PLAT CM CAN REDEEM 35% POINTS BACK ON A FLIGHT BOOKED IN A BUSINESS/FIRST CLASS OR ANY CLASS TICKET IF THEY BOOK WITH THE SELECTED AIRLINE OF CHOICE

• TRUE

• FALSE

• MAYBE

• NOT SURE, COACH

Answer explanation

ELIGIBILITY: CHC - Pay with Points Reload Bonus for Travel Redemption

- Business Platinum Card Members and all linked Additional Cards, regardless of color.

- Book through amextravel.com or call Business PTS.

Book using PwP.

- Book a business class or a first-class ticket or any class ticket if they book with the selected Airline of Choice (except Partner airlines).

INELIGIBILITY: Economy class ticket with an airline which is not their Airline of Choice before they booked the flight.

WHO CAN YOU ASSIST IN MAKING AN ONLINE SEAT ASSIGNMENT PURCHASE FROM THE AIRLINE'S WEBSITE?

• AMF

• AMT

• BCM

• SUPP

Answer explanation

READ TLS SOP: Online Seat Assignment Purchases

You may buy seat assignments online for a ticket issued by TLS by entering the Card Member’s PII as needed by the airline to complete the transaction, provided: • You obtain authorization from the Card Member or Account Manager Travel (AMT) to buy the seats on the airline’s website

BUSINESS PLATINUM CARD EARNS 5X POINTS WHEN THEY BOOK A FLIGHT DIRECTLY WITH PLATINUM SERVICES OVER THE PHONE

• TRUE

• FALSE

• UNCERTAIN

• COACHES QQ:

Answer explanation

CHECK CHC: Business Platinum Card

BUSINESS PLAT CAN ONLY EARN 5X THE POINTS FOR FLIGHT WHEN THEY BOOK THRU AMEXTRAVEL.COM

PERSONAL PLAT EARNS 5X THRU AMEX WEBSITE, OVER THE PHONE, OR DIRECTLY WITH THE AIRLINE

CAN WE REVERSE POINTS BACK ON THE ACCOUNT IMMEDIATELY FOR ANY RESERVATION?

• TRUE

• FALSE

• COULD BE?

• TAGGING COACH ANDY

Hotel Reservations booked under RETAIL RATE is eligible for FHR/THC Benefits

• TRUE

• FALSE

• DEPENDS

• CHECK CHC

What is the restriction for MUST COMMENCE in Fare Rules ticket validity?

• Both outbound and inbound must be taken by the cardmember prior the expiry of the reservation

• Inbound must be taken prior the expiry of the travel credit and return is anytime

• No restriction for IB/OB as long as the flight is booked prior the travel credit expiry

Answer explanation

CHC: IAP

A Card Member can travel alone or with up to 7 additional travelers (a travel companion is no longer required).

A CM is requesting to know when is her next due for bills payment. Where do we connect the CM?

• None, we can service as information is available in MR Portal.

• MR Trad

• Credit Team

• Card Services

We must create a travel profile prior to servicing cardmembers

• True

• False

• We can do it after we process the exchange

• I dont want to

Mr. Stuart called to book 2 nights stay at the Four Seasons Hotel Las Vegas and would like to pay at the hotel directly. Card member is aware that this property is part of Fine Hotel and Resorts program but he’s not sure about the possible benefits he can get. Which of the benefits below should you advise to the card member? Select all applicable answers.

• Guaranteed Room upgrade upon arrival

• Daily Breakfast for 2

• 200 Hotel Credit

• Guaranteed late check out

The following information must be provided to the card member when booking a codeshare flight, except:

• Operated by codeshare airline name

• Airline hub

• DBA

• Airline name and flight number