
Knowledge Check - UX Assessing & Designing Journeys / 5S
Authored by Ivan Bilhó Toledo
Design
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is User Experience?
A framework created with the aim of eliminating the risks of failing to launch a certain product
Everything that affects a user's interaction with a product or service, whether online or offline
It is a technique that allows you to analyze your direct and indirect competitors, in relation to a given task;
Everything that affects a user's interaction with a product or service online
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the multiple levels of the experience?
Single Interaction, Multiple Interaction, Brand Relationship
Multiple Interaction, Journey, Brand Relationship
Single Interaction, Journey, Customer Relationship
Single Interaction, Journey, Brand Relationship
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary function/benefit of the User Journey?
Understand the context in which the customer relates to the product/service, having a clear view of where he came from and the objective he is trying to achieve.
Allow the mapping of the most adherent functionalities to each user
Understand how the customer relates to the interface
A tool used by the business area to price the product/service
4.
DRAG AND DROP QUESTION
1 min • 1 pt
Complete the phrase: Interface design patterns are (a) that solve common design problems. They are used as (b)
5.
REORDER QUESTION
1 min • 1 pt
Reorder the following 5S Stages in the correct order
Scan
Select
See
Spot
Show Interest
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