Knowledge Check - UX Assessing & Designing Journeys / 5S

What is User Experience?

• A framework created with the aim of eliminating the risks of failing to launch a certain product

• Everything that affects a user's interaction with a product or service, whether online or offline

• It is a technique that allows you to analyze your direct and indirect competitors, in relation to a given task;

• Everything that affects a user's interaction with a product or service online

What are the multiple levels of the experience?

• Single Interaction, Multiple Interaction, Brand Relationship

• Multiple Interaction, Journey, Brand Relationship

• Single Interaction, Journey, Customer Relationship

• Single Interaction, Journey, Brand Relationship

What is the primary function/benefit of the User Journey?

• Understand the context in which the customer relates to the product/service, having a clear view of where he came from and the objective he is trying to achieve.

• Allow the mapping of the most adherent functionalities to each user

• Understand how the customer relates to the interface

• A tool used by the business area to price the product/service

Complete the phrase: Interface design patterns are​ (a)   that solve common design problems. They are used as ​ (b)  

• recurring solutions
• standard reference points
• templates
• pieces that can be re-used
• frameworks
• instructions

Reorder the following 5S Stages in the correct order

• Spot

• Select

• Show Interest

• See

• Scan