Chapter 12 Building Sucessful Teams

Standardized tools, such as the job application, are used to make sure all applicants are treated fairly.

• True

• False

Cross-training is designed to teach employees the functions of another job within the operation.

• True

• False

Exempt positions are covered by the Fair Labor Standards Act.

• True

• False

During an interview, employers can ask about marital status.

• True

• False

The Fair Labor Standards Act established provisions for child labor.

• True

• False

Which is NOT a benefit to onboarding?

• It builds relationships between new employees and other team members.

• It boosts new employees’ productivity.

• It satisfies legal needs.

• It provides the employer with a new employee’s personal information.

Making a decision based on a prejudice is called

• judgemen

• empathy

• harassment

• discrimination

Which phase of onboarding might include role-playing?

• Hiring

• Training

• Orientation

• Follow-up

Which type of training is best suited to teach effective customer service techniques?

• Cross-training

• Online training

• Group training

• On-the-job training

Which document defines the work involved in a particular assignment or position?

• Job description

• Job application

• Employee manual

• Mission statement