UNIT 5

Dean has been working on a long-range outline of his goals for his music recording studio, which includes establishing two satellite operations and determining how much revenue the business will need to thrive. What function as a manager is Dean engaging in?

• controlling performance

• directing employees

• operational planning

• strategic planning

Sammy, who owns a pizza shop, has developed a system where his assistant orders and receives necessary products on a weekly basis, such as flour, meats, and produce. What function as a manager is Sammy engaging in?

• operational planning

• controlling performance

• controlling performance

• communicating long-term goals

Frank, the head of a logistics company, has signed a contract to move valuable MRI equipment within a state-wide medical system. After receiving a call from a hospital administrator that one of his movers was not wearing proper personal protective equipment, he sent a stern warning to the employee that he would be terminated if he did not follow the proper procedures. Based on this scenario, what type of manager is Frank?

• TQM manager

• transformational manager

• transactional manager

• democratic manager

Joey, who has started up a kitchenware manufacturing company, likes to coach his employees by giving them the freedom to create new cooking gadgets, as well as by providing them challenging problems to help them develop. Based on this information, how can Joey’s management style be described?

• strategic

• total quality

• transformational

• transactional

Peter is the manager of the production section of a faux holiday tree supply company. In the weeks leading up to the holidays, his section produces about 10,000 trees to be sold in retail shops and online. However, this year, the company’s sales division made a major deal, and the company will have to produce an additional 20,000 units under a very tight deadline. To deal with the crisis, make quick decisions, and get the trees produced on time, what managerial style would work BEST for Peter?

• autocratic

• democratic

• laissez-faire

• strategic

Angie has established an online site that provides high-quality articles in weird history and pop culture. For her business, she hires writers who pitch and publish their own articles. Angie concentrates on design and business channels, letting the writers do what they do best. Based on this scenario, what is Angie’s management style toward the writers?

• autocratic

• democratic

• transformational

• laissez-faire

The electric car company, Tesla, has published that their primary goal as a company is to “accelerate the world’s transition to sustainable energy.” What is this statement describing?

• mission

• operations

• core values

• structure

Dorothy, who produces organic hair styling products, is negotiating a potential contract with a national salon chain to be the sole supplier for their more high-end mousses. Before meeting with their purchasing agents to determine a price, Dorothy has reviewed the proposed contract and is researching the chain’s recent strategic plan. What has Dorothy done in this negotiation scenario?

• preparation

• problem analysis

• active listening

• collaborating

Why are active listening skills important in business negotiations?

• It helps you find areas of compromise.

• It helps prepare you to go over details.

• It keeps your emotions in check.

• It demonstrates your ethics after a deal is made.

Blanche took out a loan of $50,000 to start her floral gift shop. As the months ticked by, she found that she was having trouble repaying her loan while also meeting the payroll of her employees. If her business fails, what is the likely reason?

• customer focus

• inexperience

• cashflow

• rapid growth