Springfield A+ (Ch. 1-4)

If you determine an application error your users are receiving can be fixed by applying an application update from the manufacturer, you should go ahead and do that. 

• True

• False

In which troubleshooting step are manufacturer Web sites and technical support forums helpful? Choose the best response.

• Identifying the problem.

• Establishing a theory of probable cause.

• Testing the theory to determine cause.

• Establishing a plan of action to resolve the problem and implement the solution.

The user who first reported a problem is often the best person to verify that it's fixed.

• True

• False

Which safety device is used to protect sensitive components from electrostatic discharge during transport and storage?

• Antistatic bags

• ESD straps

• ESD mats

• Self-grounding

Which class of fire extinguishers is used on electrical fires?

• Class A

• Class B

• Class C

• Class D

Which of the following are appropriate addresses for a customer?

• Buddy

• Dr. Smith

• Jimmy

• Becky

Which of the following components directly installed on the motherboard is replaceable?

• A RAM slot

• A 24-pin ATX power supply connection

• A CMOS battery

• A fan connector

Which of the following motherboard components is used to take data from input/output devices and pass it on to the CPU?

• Northbridge chip

• SATA connector

• Data bus

• Southbridge chip

Which of the following ports installed on the motherboard can be used to connect a display device to the computer?

• PS/2

• USB

• HDMI

• VGA

Which expansion standard will you only find on very old computers?

• ISA

• M2

• PCI

• PCIe