
Springfield A+ (Ch. 1-4)
Authored by Corey Williamson
Computers
University
Used 2+ times

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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you determine an application error your users are receiving can be fixed by applying an application update from the manufacturer, you should go ahead and do that.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which troubleshooting step are manufacturer Web sites and technical support forums helpful? Choose the best response.
Identifying the problem.
Establishing a theory of probable cause.
Testing the theory to determine cause.
Establishing a plan of action to resolve the problem and implement the solution.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The user who first reported a problem is often the best person to verify that it's fixed.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which safety device is used to protect sensitive components from electrostatic discharge during transport and storage?
Antistatic bags
ESD straps
ESD mats
Self-grounding
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which class of fire extinguishers is used on electrical fires?
Class A
Class B
Class C
Class D
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are appropriate addresses for a customer?
Buddy
Dr. Smith
Jimmy
Becky
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following components directly installed on the motherboard is replaceable?
A RAM slot
A 24-pin ATX power supply connection
A CMOS battery
A fan connector
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