Search Header Logo

H&T Customer Service Review

Authored by Kirsten Wylie

Other

9th - 12th Grade

Used 2+ times

H&T Customer Service Review
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In marketing, it involves the passing of information between a non-commercial communicator and a receiver concerning a brand, a product, or a service.

Word of Mouth

Guest

Publicity

Service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Intangible; a system supplying a public need such as transportation, communication or utilities such as electricity and water.

Service

Good

Customer

Consumer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A comparison of expectations with performance.

Critical Moment

Service

Publicity

Quality Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The notice or attention given to someone or something by the media.

Customer Service

Guest

Word of Mouth

Publicity

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who is invited to visit the home of or take part in a function organized by another.

Service

Good

Customer

Guest

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An employee who puts customers at the center of business decisions.

Customer

Quality Service

Customer-Focused Employee

Guest

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The assistance and advice provided by a company to those people who buy or use its products or services.

Service

Customer Service

Quality Service

Consistent Quality Service

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?