H&T Customer Service Review

H&T Customer Service Review

9th - 12th Grade

15 Qs

quiz-placeholder

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H&T Customer Service Review

H&T Customer Service Review

Assessment

Quiz

Other

9th - 12th Grade

Easy

Created by

Kirsten Wylie

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In marketing, it involves the passing of information between a non-commercial communicator and a receiver concerning a brand, a product, or a service.

Word of Mouth

Guest

Publicity

Service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Intangible; a system supplying a public need such as transportation, communication or utilities such as electricity and water.

Service

Good

Customer

Consumer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A comparison of expectations with performance.

Critical Moment

Service

Publicity

Quality Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The notice or attention given to someone or something by the media.

Customer Service

Guest

Word of Mouth

Publicity

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who is invited to visit the home of or take part in a function organized by another.

Service

Good

Customer

Guest

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An employee who puts customers at the center of business decisions.

Customer

Quality Service

Customer-Focused Employee

Guest

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The assistance and advice provided by a company to those people who buy or use its products or services.

Service

Customer Service

Quality Service

Consistent Quality Service

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