English for Passenger Service Officer on Station

What time is it? it's 08:43 AM

• it is eight fifty three

• It is a quarter to nine

• It is seventeen to eight

• it is eight forty-three

May 21, 2023

• May twenty one, two thousand twenty two

• May twenty first, two hundred and twenty three

• May twenty first, two thousand and twenty three

• May tenth, two thousand and twenty three

What is it called?

Choose one which is NOT belong to Dimensions of Service Quality

• Tangible

• Validity

• Reliability

• Assurance

What kind of service which belong to tangible service?

• Radio broadcasting

• Professionalism

• Technical skill

• Working attitude

Below is the concept of passenger service, except ...

• create values in terms of service

• people oriented-service

• money oriented-service

• passenger satisfaction

What kind of service which belong to intangible service?

• Professionalism

• Catering services

• Ticket selling

• Radio broadcasting

Tick all the terrible sitting posture?

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• 
• 
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Customer: Thank you

Officer: ...............................

Please choose one inappropriate response to above questions.

• My pleasure

• Anytime

• Not bad

• You're most welcome

Please write 3 steps on printing the ticket using vending machine