Operations - Hospitality and catering

Front of house means...

• The area of the restaurant where customers are served

• The area of the restaurant where food is prepared

• The area of the restaurant where the cleaning and organisation is done

An example of a front of house job role is ...

• Executive chef

• Pastry chef

• Waiter

• Apprentice

An example of a qualification in the hospitality and catering industry is...

• Good customer service

• Approachable

• First aid certificate

• Reporting on an accident form

List 3 personal attributes that a waiter would need to deal with a complaint from a customer...

Which of the following is an online review website...

• Michelin

• AA Guide

• Tripadvisor

Which of the following is a key skill for a successful career in hospitality?

• Mathematical ability

• Effective communication

• Technical writing

• Graphic design

What is the primary role of a concierge in a hotel?

• Preparing meals for guests

• Managing the hotel's finances

• Cleaning guest rooms

• Assisting guests with reservations and recommendations