BME6- SPECIAL QUIZ FOR FBSM(MIDTERM TOPIC)

Why is learning about management and operations important in the tourism  and hospitality industry?

• to earn a higher salary and get promoted

• to impress your colleagues and superiors

• to make your job easier and more enjoyable

• to enhance your skills and be better prepared for future opportunities

•  to show off your knowledge to customers

How can quality control improve operations management?

• By reducing the number of products produced

• By increasing the price of products

•  By decreasing customer satisfaction

• By identifying and correcting defects in products

• By decreasing the speed of production

Why is forecasting an important part of operations management?

• It helps determine the optimal layout for a facility

• It ensures that products are delivered on time

• It reduces waste and increases efficiency

• It helps managers make informed decisions about staffing and inventory levels

• It increases customer satisfaction

How do factors affecting location decisions impact tourism businesses?

• They have no impact

• They can affect the availability of labor

• They can influence the decision to establish a business in a certain region

• They only impact the price of products

• None of the above

Why is effective management important in the tourism industry?

• To ensure that employees are assigned routine tasks

• To make major decisions like establishing goals and strategies

• To oversee the delivery of services in accordance with policies and standards

• To monitor the performance of individual team members

• None of the above

Why is facility layout important in the tourism industry?

• To minimize material handling within the facility

• To increase operational costs

• To create an uninviting atmosphere

• To reduce customer satisfaction

• None of the above

Why is forecasting revenue and volume of production important for a manager in the hotel and restaurant industry?

• To determine employee salaries

• To establish a budget for marketing

• To anticipate changes in customer demand

• To create employee schedules

• To determine the menu for the restaurant

How does a manager in the hotel and restaurant industry ensure there is enough coverage during peak business hours?

• By hiring employees only on a part-time basis

• By reducing the number of guests allowed during peak hours

• By offering a limited menu during peak hours

•  By recruiting, hiring, training, and scheduling staff members

• By outsourcing staff from other businesses

Why is communication important for a hotel or restaurant manager?

• To monitor guest satisfaction

• To ensure legal compliance

• To reduce costs

• To inspire and motivate employees

• To set financial goals

How does a favorable work environment contribute to the success of a company?

• it allows managers to hire the best employees

• it promotes efficient operations and interactions among employees

• it helps to produce expected results

• all of the above.