M5 UF3 NF2

M5 UF3 NF2

9th Grade

19 Qs

quiz-placeholder

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M5 UF3 NF2

M5 UF3 NF2

Assessment

Quiz

Professional Development

9th Grade

Practice Problem

Medium

Created by

M.ELENA FERRER

Used 1+ times

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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To ask for something of value because you think it belongs to you IS A...

Claim

Complaint

Suggestion

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A statement that something is wrong or not satisfactory IS A...

Claim

Suggestion

Complaint

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Something you suggest, or the act of suggesting something IS A...

Claim

Suggestion

Complaint

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

WHAT IS THIS?

Explains what went wrong and demands compensation from the offending party.

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

WHAT IS THIS?

Explains what went wrong and merely demands correction or apology.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Face-to-face claims:

When a dissatisfied customer comes forward to complain, we will ask to accompany us to a place where we will be more comfortable (no need to be in the public eye).

STEP 1

STEP 2

STEP 3

STEP 4

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Face-to-face claims:

When a dissatisfied customer comes forward to complain, we will ask to accompany us to a place where we will be more comfortable (no need to be in the public eye).

STEP 1

STEP 2

STEP 3

STEP 4

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