DSM2613(2) Organisational Context

The mission of Royal Malaysia Police Force is to provide professional, quality and integrity policing services towards public safety and order. Which organisational internal context does this refer to?

• objectives, strategies and business mission of the organization

• policies, plans and guidelines to achieve objectives

• governance, roles and responsibilities, and accountabilities

• overall risk management strategy

Police officers are trained at Pusat Latihan Polis (PULAPOL) because they are the most important asset in RMP. Which organisational internal context does this refer to?

• internal stakeholders

• values, ethos and culture

• information flow and decision-making processes

• capabilities, resources and assets

Match the internal organisational context to the example

• Jabatan Integriti dan Pematuhan Standard (JIPS) was established to counter police corruption.

• procedures, processes and practices

• According to SOP, police arrest those who violated the Movement Control Order.

• activities, functions, services and products

• Police implement Rakan COP programs so that the public can easily report crimes.

• brand and reputation

Polis Bantuan have contractual agreements to maintain security in UiTM. Which external organisational context does this refer to?

• the cultural and political context

• legal, regulatory, technological, economic, natural and competitive environment

• contractual agreements, including other organizations within the contract scope

• infrastructure dependencies and operational interdependencies

Shah Alam flooding has been a barrier for the Police Headquarters to operate daily duties. Which external organisational context does this refer to?

• supply chain and contractor relationships and commitments

• key issues and trends that may impact on the processes and/or objectives of the organization

• perceptions, values, needs and interests of external stakeholders (including local communities in

  areas of operation)

• operational forces and lines of authority

The Narcotics Crime Investigation Department (NCID) deals with uncertain circumstances such as a shoot matching with criminals. Which risk criteria does this refer to?

• critical activities, functions, services, products and stakeholder relationships

• the operating environment and inherent uncertainty in operating in environments of weakened governance or rule of law

• the potential impact related to a disruptive or undesirable event

• legal and regulatory requirements and other requirements

IPD Shah Alam follows news from the Meteorology Department for the likelihood of flooding occurring again and how devastating it will be. Which risk criteria does this refer to?

• the organization’s overall risk management policy

• the nature and types of threats and consequences that can occur to its assets, business and operations

• how the likelihood, consequences and level of risk will be determined

• needs of and impacts on stakeholders – life, safety and human rights

Match risk criteria to the example

• IPD Shah Alam has a designated officers to rescue flood victims while still maintaining police dutie

• how combinations and sequence of multiple risks will be taken into account

• The public doesn't tolerate police corruption because their tax pays for police salary

• reputational and perceived risk

• The significant amount of officers receiving bribery pollutes the good image of the police force

• level of risk tolerance or risk aversion of the organization and its clients

Match the expectations of stakeholders to the example

• The public doesn't tolerate police corruption because their tax pays for police salary

• stakeholders’ risk appetite

• Police have to adhere to the Police Act 1957

• contractual obligations specified by the client

• Polis Bantuan have contractual agreements to maintain security in UiTM.

• legal and regulatory requirements and voluntary commitments

Match the expectations of stakeholders to the example

• Police implement Rakan COP programs so that the public can easily report crimes.

• impact on and interactions with external stakeholders (communities, clients, other security providers)

• The Sistem Semakan Online PDRM makes it easy to check the status of police services online.

• records and documentation requirements for delivery of services and non-conformances

• Police should ensure that detainees do not die in their holding cells.

• human rights responsibilities and impacts relevant to the services provided