*RCI - Casino Midterm Review

If you book a room for complimentary certificate without an upgrade and Casino75 is the lowest available price code, which of the following codes are required? 

• YON7

• RD07

• YHP5

• YKD9

 TRUE or FALSE: Catherine called and would like to redeem two offers and have it combined. Offer code under her name is 2305C02 and her husbands offer is 23RCL405. Since they are under the same household, they will be able to use these offers and have a one complimentary upgrade stateroom.

• TRUE

• FALSE

TRUE or FALSE: We are only using Siebel Loyalty on checking offer if a guest claims to have received a certificate onboard but their certificate is missing and you are not able to locate it in the CRMS Tool.

• TRUE

• FALSE

TRUE or FALSE: Alicia called today and advised that her husband authorized her to use his offer code. The offer holder cannot join the sailing due to medical concerns. Guest must provide a valid medical documents and Alicia will be able to use the offer.

• TRUE

• FALSE

TRUE or FALSE: Signature tier players received unlimited complimentary drinks ship-wide on all Royal Caribbean cruises.

• TRUE

• FALSE

Match the term with the correct meaning:

• Casino Play

• Markers

• Casino Arrival Report

• AR

• Decisions Per Hour

• Action

• American Roulette

• DPH

• IOUs Given at the casino cash desk

• CAR

This pricing is NOT combinable with Grand Suite (GS) or higher when applying a Casino Complimentary Offer.

• 30% Savings

• Military Discount

• Resident Discount

• Kid Sail Free

TRUE or FALSE: Complimentary casino offers are not eligible to book or upgrade to a Promotional GTY.

• TRUE

• FALSE

If you book a room for a guest and CasinoFree is available for their complimentary certificate with an upgrade, which of the following codes are required? 

• YHP5

• YON7

• RD07

• YKD9

This type of booking is created under the same Agency Phone Number that the qualified player is booked under.