TQM FINAL EXAM

Last Name, First Name, MI

Course and Section

• BSENT 3-1
• BSBA 2-1
• BSBA 2-2

It is the process of measuring the performance of one's company against the best in the same or another industry.

A process improvement methodology designed to eliminate problems, remove waste and inefficiency, and improve working conditions to provide a better response to customers needs.

Inventory system is a management strategy that aligns raw-material orders from suppliers directly with production schedules.

This diagram-based technique, which combines Brainstorming with a type of Mind Map , pushes you to consider all possible causes of a problem, rather than just the ones that are most obvious.

A systematic way of organizing workplaces by eliminating waste, improving flow, and reducing the number of processes where possible.

He is considered the 'Father of Japanese Quality' for his creation of innovative developments in quality management. He is famous for creating the fishbone diagram, a type of 'root cause analysis' which we still use in Quality Improvement to help make decisions and create actions.

__________is a type of diagram that represents a workflow or process.

What are the five steps of Six Sigma? Explain each steps.