4th Quarter QUIZ 1

The communication process can only be considered successful

• if the objectives of the communication are achieved

• if there are no long pauses in the conversation

• if all the communicators are able to speak

• if both parties are able to give their insights and opinions

A communication _________ is a plan of action or a technique that a communicator uses in order to help make the communication process successful.

• Style

• Strategy

• Techniques

• Process

_________ refers to the act of fixing the violations in a communication situation.

• Nomination

• Restriction

• Repair

• Termination

Which of the following is not true?

• During the communication process, the communicators make choices.

• While conversing with others, a communicator makes use of different strategies.

• For communication to be successful, the message should be transferred and interpreted well.

• Communication only ends when objectives have been achieved.

Which of the following are not involved in turn-taking?

• yielding the floor to another participant

• taking the floor from the speaker

• terminating the conversation

• accepting someone's suggestion

Which of the following strategies is used when the main speaker manipulates the communication situation to make sure that the discussion stays on the topic?

• topic control

• nomination

• topic shifting

• turn-taking

Which of the following is achieved with the use of topic shifting?

• maintaining the flow of the conversation without changing the topic

• terminating the discussion

• repairing the violations in the communication situation

• changing the flow of ideas in a conversation

Which of the following is true about the given conversation?

Telephone operator: Is there anything else I can help you with?Susan: No, that will be all. Thanks and goodbye.

• The telephone operator controlled the flow of the conversation.

• The participants in the communication situation were engaged in a group discussion.

• Susan made use of termination as a communication strategy.

• Susan is responsible for ensuring that the communication is successful.

Kaye has been talking about her dreams and goals for the past 15 minutes, and Cara would like to talk about something else. Which of the following should she do?

• She should make use of topic shifting in order to steer the conversation toward a different direction.

• She should make use of the topic control strategy to introduce a new topic.

• She should terminate the conversation.

• She should make use of topic control to further elaborate on the current topic.

Will is brainstorming for a project. He is the leader in the group, and he noticed that the communication is not going very well. Which of the following should he do?

• He should terminate the discussion

• He should take charge by restricting others from talking and by doing all the speaking himself.

• He should repair the violations in the communication situation.

• He should shift the topic to something else.