Week 1

When was Hewlett-Packard Company (HP) founded?

• 1929

• 1939

• 1993

• 1943

Who is the first customer of HP?

• Walt Whitman

• Disney Channel

• Walt Harris

• Walt Disney

Which of the following is NOT part of HP Shared Values

• Trust and Respect

• Meaningful Innovation

• Uncompromising integrity

• None of the above

It is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place.

• Empathy

• Understanding

• Sympathy

• Emotions

True or False: HP was founded by Bill Packard and David Hewlett

• TRUE

• FALSE

The capability of HP printers to print even if one of the two cartridges is removed from the printer.

• Printing in Black and White

• Single Cartridge Mode

• Single Cartridge Mode

• Single Use Cartridge

This refers to the number of pages used beyond the monthly page limit.

• Excess Pages

• Rollover Pages

• Plan Pages

• Page Block

A road map to how calls will be handled from the moment they enter the phone system to the end of the call.

• Call Outline

• Opening Spiel

• Troubleshooting Steps

• Call Flow

What is the first product of HP?

• HP Printer

• HP Computer

• Audio Oscillator

• Audio jack

Which of the following is NOT a requirement enrolling in Instant Ink?

• HP Instant Ink Eligible Printer

• HP Computer

• Wireless Connection

• Email Address