Effective Interpersonal Skills

What is the definition of Interpersonal Skills?

• Interacting and communicating with people

• The ability to communicate or interact well with other people

• To be personal and know other people better

• To relate and be closer with other people

Which statement below is under Non-Verbal Communications?

• Showing a brochure to your customer

• Sharing ideas with your bosses

• Looking at your watch while standing beside your colleague

• Sitting in the car while talking to your friends

What is the following statement below that is under 'Asertive' communication?

• I want to do it this way to achieve what I want

• I would appreciate if we could focus on our upcoming task

• I will follow and agree with your suggestions

• If you want to do it, I accept but don't blame later if it doesn't work

Why use 'I' messages? (Choose more than 1)

• To communicate how you feel

• Help to avoid attacking or blaming others

• To know more how other people think about us

• Allow us to take responsibility for our action

When a person rub their nose while speaking to you, what does it usually means?

• The person is nervous while speaking to you

• The person might be not honest in what he's saying

• The person is confident in what he is saying

• It doesn't mean anything

What is the following type of question below:

You would feel happy when you got promoted right? and to get promoted we need to do our work well right?

• Open Question

• Closed Question

• Funnel Question

• Leading Question

Which of the following is not in the 4 Ps of Vocal Variety?

• Pause

• Pace

• Push

• Pitch

What is the correct sequence for Active Listening?

• Focus - Listen - Repeat - Probe - Summaries

• Repeat - Summaries - Probe - Focus - Listen

• Advise - Listen - Explain - Advice - Repeat

• Hear - Reply - Probe - Summaries - Repeat

What are the 3 Elements of Communications? (Choose more than 1)

• Spoken Words

• Thinking

• Tone

• Body Language

Which Thomas Kilman's Conflict Model to apply for the case below:

When the issue is of low importance with quick decision to be made and you need to learn something new

• Avoiding

• Competing

• Collaborating

• Accommodating