APLUS QUIZ
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When is the MOST important time to listen on a call?
Start
Middle
End
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What does the 'U' stand for in A-PLUS?
Understate
Unverified
Understand
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
You should offer more assistance on every call.
True
False
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
If a customer is unwell, what's a good way to close off the call?
Stay well
Get well soon
Take care
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Why is it important to acknowledge on a call?
The customer will rate us higher on the post call survey
The customer feels listened to
The customer feels loved
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is a probing question you could ask if a customer said they sold their vehicle?
What is your address?
Who owns the vehicle now?
When did you sell the vehicle?
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is most important to gain on a call?
Trust
Skills
Friendship
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