APLUS QUIZ

APLUS QUIZ

University

10 Qs

quiz-placeholder

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APLUS QUIZ

APLUS QUIZ

Assessment

Quiz

Other

University

Practice Problem

Medium

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10 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

When is the MOST important time to listen on a call? 

Start

Middle

End

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What does the 'U' stand for in A-PLUS? 

Understate

Unverified

Understand

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

You should offer more assistance on every call.

True

False

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

If a customer is unwell, what's a good way to close off the call? 

Stay well

Get well soon

Take care 

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Why is it important to acknowledge on a call?

The customer will rate us higher on the post call survey 

The customer feels listened to

The customer feels loved

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is a probing question you could ask if a customer said they sold their vehicle?

What is your address?

Who owns the vehicle now?

When did you sell the vehicle?

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is most important to gain on a call?

Trust

Skills

Friendship

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