
Episode 7
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Medium
nurul lita
Used 3+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Tindakan yang terencana, terukur, dan konsisten untuk memberikan manfaat terbaik melebihi harapan pelanggan sehingga menyebabkan mereka menjadi pelanggan loyal dan promoter di sebut?
Pelayanan Bintang 3
Pelayanan Bintang 5
Standar Pelayanan
Budaya Pelayanan
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berikut merupakan pondasi pelayanan bintang 5, kecuali?
Pemimpin
Standar
Pelanggan
Edukasi
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berikut adalah fakta-fakta yang benar tentang pelanggan?
Ingin Dipahami, Merasa diterima, Diistimewakan, tidak memiliki kontrol pada setiap situasi,Mencapai sasaran/aspirasinya
Ingin Dipahami, Merasa diterima, Dianggap Umum, Ingin memiliki kontrol pada setiap situasi, Mencapai sasaran/aspirasinya
Ingin Dipahami, Merasa ditolak, Diistimewakan, Ingin memiliki kontrol pada setiap situasi, Mencapai sasaran/aspirasinya
Ingin Dipahami, Merasa diterima, Diistimewakan, Ingin memiliki kontrol pada setiap situasi,Mencapai sasaran/aspirasinya
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Terdapat 5 Elemen Pengalaman Bintang 5 diantaranya?
product, problem, place, process, people
product, problem, place, process, price
product, problem, price, process, people
product, problem, place, price, people
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Responsif, Tepat, dan Memuaskan adalah bagian dari elemen?
People
Product
Process
Problem
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Connected, Attentive, Responsible, Enthusiastic adalah bagian dari elemen?
People
Place
Problem
Product
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Nama instrumen psikometri yang dapat membantu lebih memahami orang lain melalui dasar pengambilan keputusan dan kontrol mereka disebut?
Social Act
Social Culture
Social Style
Social Character
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