CFE (SAS)

How many steps of customer interaction comes under CFE

• Four

• Five

• Six

• Seven

CFE Stands for?

• Customer Focus Engagement

• Customer First Engagement

• Customer First Enemy

• Counter Focus Engagement

In FAB, A stand for

• Additional

• Advance

• Advantage

• Advice

1:2 Business Rules says_____

• 1 CSA will attend 2 customers simultaneously

• 2 CSAs will attend 1 customer simultaneously

Which items is not a part of Sales Kit?

• Pen

• Mirror

• Sanitizer

• Loupe

Which is the 5th step of Customer Interaction?

• Presentation

• Handling Objection

• Billing

• Understanding Needs

Greet Customer within ___ seconds

• 1.5

• 10

• 12

• 15

If customer agrees, tea/coffee to be served within ___ minutes of asking

• 10

• 5

• 15

• 2

"Are you looking this ring for yourself or someone else?"

What type of Question it is?

• Open-ended

• Close-ended

"A customer has a budget of Rs25000/- for a gold ring and CSA encouraged the customer for Rs32000/- Gold ring"

What type of selling it is?

• Up-Selling

• Cross-Selling