Nexa HealthCare

What Is HIPAA?

• Heath Insurance Portable and Accountant Act

• Hungry Impala Peaked Around the Area

• Heath Insurance Portability and accountability Act

• Hippopotamus

In Twilio, what status do we choose if we need to take a quick bathroom break?

• Available - Calls

• Unavailable - System issue

• Unavailable - Break

• Unavailable - Unscheduled break

Which soft skill does this Key Information apply to: “Apologize when a mistake has occurred”?

• Accountability

• Patience

• Professionalism

Which of these Key Information applies to Active Listening?

Select All that applies.

• Confirm information back to the caller

• Have the caller repeat their information

• Interrupting the caller

• Avoid distractions.

Caller: I have a 1-year-old son who keeps pulling on his right ear and continues to cry no matter what I do.

What type of doctor does the caller need?

• Family physician

• ENT (Ear, Nose, Throat)

• Pediatrician

• Pulmonologist

Caller: My mother has just been diagnosed with Parkinson’s disease. I do not know how to care for her and need assistance.

What type of care would the patient fall under?

• Hospice care

• Adult day care

• Palliative care

• Home health care

What type of services does a Clinical Pharmacy provide?

• Ensures the optimal use of medications

• To have an injectable prescription delivered

• Provides medications to both inpatients and outpatients

• To have ingredients removed from a medication

True or false?

Agents can provide Medical advice if they have had experience with the current situation.

• True

• False

After placing the caller on hold. What option do we select to start a connect.

• 
• 
• 

Select All That Applies.

Which of the following are benefits associated with a physician that uses Nurse Triage Services?

• Improved quality of life with their family

• More productive with their patients

• Tax deduction for their practice

• Someone to take patient calls