scorpions 2.0

scorpions 2.0

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Gerardo Hormiga

Used 2+ times

FREE Resource

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The category for waving late fees for Payment allocation complaint i

National Disaster

Error

Goodwill

Escalations to CAT

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Early inbound extension is

610

1441

802

801

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The activity code for a follow up call from Home is

ICHF

ICOF

ICAO

ICYO

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

THE CAPITAL ONE CREDIT CARDS PHONE NUMBER IS

1-800-946-0332

911

1-800-227-4825

1-844-220-6451

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

THE MINI-MIRANDA STATEMENT IS

This is an attempt to get your account current. Any information obtained will be used for that purpose.

Give me your money or I will report you to the CBR

This line is being recorded for security purposes

This is an attempt to collect a debt. Any information obtained will be used for that purpose.

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Can you tell us what caused you

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The extension for a collections US Associate is

1441

610

1444

1408

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