IT Fundamentals Assessment Test

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Email

Julian was completing a depreciation spreadsheet on his desktop and then stepped away to get lunch; when he returned to the office, he noticed there were no longer any icons on his desktop. How would Julian go about initiating a software program like Microsoft PowerPoint so he can finalize his work?

• Right-click to reveal all icons.
• Click the start button and select program from the menu.
• Restart the computer.
• It is impossible to open the program if no icons are on the desktop.

Cynthia is a help desk technician creating a training class for onboarding new hires. She knows it is essential that new employees can minimize or maximize a Windows program. Of the following possible answers, which of these instructions is the clearest way Cynthia could explain this procedure in her training materials?

• Right-click on the mouse.
• Go to "File" and select minimize or maximize.
• Go to the top right corner and click on the dash or square.
• This function cannot be done.

Michael is new to computers, but he is applying for employment and is required to create a professional resume using Microsoft Word. Now, he would like to print out the resume. When he goes to print, he receives a message that the printer isn’t set up. What type of program is needed to provide coordination between the printer and OS?

• File
• WORD
• Cookies
• Driver

Monique is helping her mother with a rental application and while she needs to give her mother the application, she cannot travel to visit her mother and resolves to send her mother an income statement by e-mail. What would this document be called once it is included with an e-mail message?

• Upload
• Attachment
• Cookies
• Download

A colleague in Minnesota just sent Benjamin a file for a project Benjamin is managing. He needs to review the file and he discovers the name of the file is management.doc. Benjamin isn't sure which software program would successfully open the file. What program would you recommend he use to open the file?

• Word
• Excel
• Calculator
• PowerPoint

Alexandra is a new employee without much experience with computers, and she is reviewing a program called Outlook. She knows what the "New mail" button and the "From" and "To" buttons do, but she isn't sure about the "Reply to All" button, so she asks a help desk technician. What would you, the help desk technician, tell Alexandra this e-mail function does?

• It will generate a reply message to all of the recipients of the message.
• It will send a reply message to every entry in your address book.
• It will generate a reply message only to the sender of the message.
• This function does not exist in e-mails.

John is creating a new e-mail account using Google mail for professional use. He has made it through most of the process but is having trouble choosing a valid e- mail address. Which of the following is an example of a valid e-mail address for John’s Google mail account?

• www.google.com
• Johndoe.gmail.com
• John [e-mail]
• [e-mail]

The CompTIA ITF+ includes numerous technical terms a student will have to define and understand to succeed on the examination. Your classmate, Malcolm, is studying his notes and realizes he forgot to write down what "Desktop" means as a computer term. What would you tell Malcolm this term refers to?

• Something that is for the computer programmer only.
• The part of your work area where the computer monitors are located.
• The initial screen which shows icons for folders, applications, and files.
• The desk that your computer is stationed on.