If working live chats, what should be your average chats handled per hour.

• 10

• 20

• 8

• 4

What canned message should we be opening our live chats with?

• Text alerts

• General greeting

• Time out

• Hello

What program do we use to handle live chat?

• Provide Support

• Enspire

• Talk Desk

• Outlook

True/False: I can use canned messages without reviewing them to ensure they fit my situation.

• True

• False

True/False: When answering emails or live chat, I should use first person language (i.e. I, me)?

• True

• False

True/False: I can use emojis in live chat.

• True

• False

What do we need to look up a receipt in Electronic Journal? (Multiple Answers)

• Store Number

• Purchase Date

• Guest Phone number

• Guest Email Address

True or False: I should be mentioning the one question survey on every call.

• True

• False

Guest calls in and states they left their wallet in the store. The disposition would be...

• Store experience

• Lost and Found

• Order not delivered

• Pick up in store question

True/False: I should not HEAT damaged items.

• True

• False