Introduction to computers

How do you show users the error of their ways without creating anger or conflict?

• Use techno-babble

• Use assertive communication

• Use a stern tone of voice

• Do their job for them

To show that you are dependable you should always be ______?

• Versatile

• Reciprocal

• Adaptable

• On-Time

What do antistatic mats and wrist straps use to prevent anti-static charges from racing through devices?

• Resistors

• Potential Depressors

• Extractors

• Multimeters

What should you avoid learning at all costs?

• Techno-babble

• Versatility

• Responsibility

• Customer Passwords

Which tool is generally included in a typical technician toolkit?

• Cresent Wrench

• Measuring Tape

• Parts Retriever

• Hammer

In Windows 11 what is another name for the notification area that shows programs running in the background?

• Control Panel

• Desktop

• Taskbar

• System Tray

What are the three major components in a modern computer?

• Hardware, Operating System, and Applications

• Control Panel, Device Manager, and System Tools

• Operating System, Data Storage, and Networking

• Computer Case, Central Processing Unit, and Ports

What is the name of the file browser in Windows 11?

• Desktop

• Microsoft Store

• File Explorer

• Filescape

Which port on the back of a PC's system unit is used for network connection?

• PS/2 or mini-DIN

• HDMI

• NIC

• eSATA

Which term describes an operating system's software parts with which you can interact?

• Aero Glass

• User Interface (UI)

• Desktop

• Charms