Lifespan chpt 2&3

Reorder the following stages of proper communication

• Sender: Delivers message

• Feedback: Response

• message: expression or thought

• Receiver: Interprets Message

• Method: Way message is sent

Communication that occurs between two or more individuals

• interpersonal

• intrapersonal

Communication that occurs when one is thinking to himself or herself.

• intrapersonal

• interpersonal

Select all components of therapeutic communication

• listening and observing

• Warmth

• Genuineness

• attentiveness and empathy

• postive regard and nonjudgemental

A health care worker's professional appearance should communicate

• incompetence

• lack of concern

• knowledge

• acceptance

Which of the following describes nonverbal behavior?

• written word

• spoken word

• tone of voice

• text messages

component of therapeutic communication in which you adopt the other person's feelings

• listening and observing

• genuineness

• positive regard

• empathy

Reorder the following three phases of therapeutic communication

• termination phase; ending the relationship

• working phase; exploring thoughts and feelings

• orientation phase; learning about the person and building trust

One factor affecting communication that occurs when the speaker's words do not match his or her nonverbal communication

• incongruence

• congruence

• proxemics

• biases

During a conversation with a patient, What type of therapeutic communication is the statement "you're saying that you are not happy about...."

• reflecting

• clarifying

• focusing

• using general leads