W2_D2_Knowledge Assessment Upskilling

What is retention?

• Customer retention refers to a company's or product's ability to retain customers over time.

• Customer retention refers to a company's or product's ability to lose customers over time. 

• Customer retention refers to a company's or product's ability to give up customers over time. 

What are the four types of Customer Objections ?

• Price Objection, Need Objection, Trust Objection, Want Objection

• Money Objection, Need Objection, Trust Objection, Stalling Objection 

• Price Objection, Need Objection, Trust Objection, Stalling Objection 

What is an example of Price Objection?

• "This isn't the product that I want."

• "Give us time to think and we'll circle back."

• "This isn't the right price for us."

What is an example of Need Objection?

• "I'm not sure your product has the features we're looking for."

• "I don't know enough about you or your company."

• "Give us time to think and we'll circle back."

What is a Revenue?

• Revenue refers to the total earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments, interest on borrowings, etc.

• Revenue refers to the sub-total earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments, interest on borrowings, etc.

• Revenue refers to the earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments, interest on borrowings, etc.

What TOOL to use for checking Promo Status for rebates

• Promotion 360 Dashboard​

• Promo Tool

What TOOL to use for checking Promo Status for Monthly Credits

• Promotion 360 Dashboard​

• Promo Tool

True or False. For the offer ID OR10475, you’ll use the Promo tool to check for status of the promo.

• True

• False

True or False. You’ll use Promo Tool to check for the promotion status for the offer ID BGS41?

• True

• False

What payout type does the T493 have?

• Rebate

• RDC