
kbowling quiz
Authored by sebastian liew
Science
Professional Development
Used 1+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
uniform etiquette should be neat and clean.
true
false
maybe
Answer explanation
looking good projects a smart and clean look for yourself! Always look good. when you look good, you feel good!
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
it is okay to have small talks with my colleagues when I am serving customers.
true
false
maybe
Answer explanation
good body language, best tone of voice and undivided attention are the best qualities of a service professional!
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I should attend to as many customer as possible at one time,
true
false
maybe
Answer explanation
you may feel capable, but customer feels you are not being professional!
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
when customers are rude to me, I have the right to be rude to them.
true
false
maybe
Answer explanation
always remember you are representing the company. customers are not always right, but customers are always first.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I should recommend customers the right package for his or her needs
true
false
maybe
Answer explanation
always be attentive to customer needs! these are the reasons customer return!
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