ITF Q10

When following the troubleshooting methodology, which of the following should be performed when establishing a theory of probable cause?

• Identify the symptoms.

• Duplicate the problem

• Determine if anything has changed.

• Question the obvious.

Which of the following is an example of a compiled computer language?

• Python

• Java

• HTML

• Perl

Which of the following is a benefit of a locally hosted network solution?

• No Internet access is required

• There are fewer IT support requirements

• System backups are not required

• System fault tolerance is increased.

A technician installs a webcam to a computer and wants to install an updated driver. In which of the following would the technician find the MOST current driver?

• Installation disc that came with the device

• OEM website for the camera

• Internet help-desk forums

• Computer manufacturer s website

A technician is given a document with step-by-step instructions to perform a task. Which of the following BEST describes that document?

• Policies

• Laws

• Standards

• Guidelines

An end user reports seeing the old company intranet site and not the recently released updated version. Which of the following would MOST likely solve the problem?

• Clear browser cache

• Change http to https in the URL

• Disable all add-ons.

• Enable pop-up blockers.

A help desk has initiated a new policy requiring that technicians manually categorize the reason for a customer call. After several months, they are unable to perform any analysis on the information. Which of the following concepts is MOST closely tied to the root cause of this issue?

• Data correlation

• Data security

• Data as an asset

• Data capture

Which of the following is used for assigning IP addresses to networking devices?

• SMTP

• DHCP

• TCP

• DNS

Which of the following is used to send emails?

• SMTP

• DHCP

• POP3

• SMNP

A user wants to add an IoT device to a network. The device connects with a cable to the router. Which of the following is a requirement for this device to work?

• Driver

• USB cable

• IP address

• Workstation