Team A_Operational Excellence_Day 2

In problem definition, the five "wives" are what, why, when, where and who. Name the "husband".

Name this problem solving tool? 

• Ishikawa

• 5 whys

• Dog and bone

• Pareto 

Which would be the best starting step to solve a client's problem with their production line producing defects?

• Invite the whole team to the London office to brainstorm solutions

• Look at their data to determine which individual is associated with the greatest error rate

• Go to the factory where the defects are produced to better understand the problem

• Implement a 6S visual management solution in their production line

In idea generation, what is an optimizer?

• One who loves both needles and haystacks 

• One who searches the entire haystack to find all the needles

• One who stops searching a haystackonce a needle is found

• One who enthusiastically searches for a needle in the haystack 

How would you sort your data to conduct Pareto analysis for root cause analysis?

• Alphabetically by type of defect

• Chronologically by the most recent occurrence of each defect cause

• Descending by the frequency of each defect cause

• Alphabetically by defect owner

"A Martian with faculties we don’t have" is an example of what?

• A fantasy analogy 

• Lateral thinking

• Solution selection 

• Clarification 

Which of the following is a creative thinking technique:

• Hocus-Pocus Thinking

• Mind mapping

• Conceptual Synthesis

• Idea Mapping

What can you see people doing that will let you know they are in a good mindset for innovation?

Which of these is not an example of "error-proofing"?

• Microwave automatically stopping when you open the door

• A car giving a warning when the road becomes slippery

• A leak-proof on a mug or water bottle

• Firing someone for poor performance

Which branch of the military did Darren serve in?

• Navy

• Marine

• Army

• Air Force