Comm 197 Final Exam Review

Facilitators are people who:

• Fail to disclose themselves genuinely and constructively to others

• Communicate confidence by avoiding any spontaneous responses

• Guide discussions with another person away from specific feelings

• Communicate an understanding of the feelings of other persons.

Empathy is important in an interpersonal interaction because

• It reduces the fears of an older person

• It reduces stress and anxiety for the older person

• Its use is handy when explaining a situation for the older person

• It indicates that we acknowlege the person's needs right now

A client is complaining about the food, commenting on the taste, amount, and preparation. Which of the following will promote communication with the client?

• Listening

• Give your opinion

• Telling the client, "It will be okay"

• Changing the subject

There are two parts to a properly communicated message. What are they?

• Content and feeling

• Reflecting and appraising

• Contrast and changing

• Cpmpare and contrast

Attending also includes observing and giving feedback. Why is this important?

• You give the impression that you are knowledgeable

• You assist the client to see the situation from all angles

• You become aware of negative actions which encourage interaction

• You have the chance to improve attending behaviors in the classroom

Which of the following actions indicates that the CCA is practicing good attending behaviors when listening to a client

• Sitting to the right of the client

• Crossing your arms across your chest

• Observing the client's words and actions

• Cleaning the room while the client talks

Establishing a trust relationship is very rewarding. One reward is:

• the history of your relationship

• the situation in which it occurs

• the fun of using language for a different purpose

• another person cares enough to understand

In order to hear and listen to what is being said, a person needs to:

• not apply the principles of active listening

• look for the content and feeling in a message

• give your attention to only verbal cues

• concentrate on what the client is saying and try fix the problem

A barrier to listening is:

• resisting distractions

• remembering key words

• lack of interest in a topic

• being flexible and open

Active listening involves:

• taking over the conversation

• distracting and evaluation

• concentrating and responding

• ambushing and insensitivity