Product Hangout: Billing ID

What are the options availabe for customers in order to top up to their billing balance?

• Move fund from cash to billing balance
• BCA billing VA transfer
• Move the fund from their other business (other BID)
• Mandiri billing VA transfer
• Permata billing VA transfer

What to fill on Action taken by CS for unreceived tax invoice issues?

• Non Escalation::Elaboration
• Escalation::Finance
• Escalation::Product team
• Escalation::L2
• Non Escalation::Admin dashboard checking

What is the most suitable ticket type for above ticket?

• Question::Billing::Fee and VAT calculation

• Question::Billing::Billing deduction method

• Question::Marketing::Product fee

• Issue::Billing::Product fee

• Question::Billing::Product fee

How to check billing rates on Admin dashboard?

• AD > Customer management > Balances
• AD > Customer management > Business settings
• AD > Customer management > Billing rates
• AD > Customer management > Developer settings
• AD > Onboarding management > Billing rates

When merchant paid 495,000 to billing VA for invoice with total outstanding fees of 500,000. What would happen?

• Invoice will be partially paid
• Invoice status remain unpaid
• 495,000 stored in billing balance
• Invoice status reverted to paid
• VA billing payment will bounce back