How long does a referral take to complete?

Today is 5/26. Customer wants to make a payment towards a promo that expires on 6/20. MPD is $358.09. Promotional balance is $754.78. Payment made is for $800. How would you explain this to your customer?

What are the three requirements you have to verify with the customer before processing a Deferred Interest Adjustment?

A customer calls in to find out why he still owes balance on his promotion that will expire next month, he mentiones that always pays the MPD on time. What would you tell to the client?

Customer just made a payment and wants to know how it'll be distributed. How would you explain it to the client? (explain using the payment hierarchy)

Can we select the option "customer satisfaction" to extend a promotion if we speak with the primary card member? 

If a customer calls in to request a promotion on a purchase he made, can we proactively check on the notes to see if customer has a coupon available that we can use?

I'm an authorized user, I just lost my wallet with all my IDs including my THD card, I'm afraid someone could use it, can you block it and send me a new one please? (answer like you were talking to the client)

A customer made a purchase for $150 and then he made another purchase on the same day for $150, customer calls in to request us apply a coupon on both purchases. Are we able to help the customer and explain what promo reason would you use?.

If a customer wants to apply 20 transactions in promotions, how many transactions can I adjust in one day and what do i have to explain to the customer about the the rest of the purchases?.