BASE (Service Philosophy R2)
Quiz
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English
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Professional Development
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Practice Problem
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Hard
John Nagy
FREE Resource
Enhance your content in a minute
6 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is the best example of how to bring to life the brand value “Community”?
A. Enjoy your evening, Mr. Sawyer. Let me know if I can help you with anything during your stay.
B. Have a nice stay, sir.
C. We have some awesome in-room dining options if you’re hungry.
D. We have plenty of open seating in our lobby if you’d prefer to prepare for your meeting down here, Mr. Sawyer. I’d be happy to recommend some items off our menu as well.
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Sheraton’s three brand values are:
A. Welcoming
B. Practical
C. Assured
D. Community
E. Productive
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is Sheraton’s service philosophy grounded upon?
A. The Service Promise
B. The Premium Expectation
C. The Culture of Savouring
D. The Community Mindset
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following make up the Community Tenets?
A. Care
B. Captivate
C. Contribute
D. Connect
E. Curate
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What do you call the culture elements that support Sheraton’s service philosophy?
A. The Pillars of Authenticity
B. The Signature Touches
B. The Community Tenets
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Daily Standup brings the culture of Sheraton to life for all associates, every day. Which of the following might be covered during the Daily Standup?
A. Financial reports.
B. Sustainability data and how the hotel compares against others.
C. Information about industry trends.
D. Sheraton’s brand values and ways to welcome guests to the Sheraton Community.
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