BASE (Service Philosophy R2)

Which of the following is the best example of how to bring to life the brand value “Community”?

• A. Enjoy your evening, Mr. Sawyer. Let me know if I can help you with anything during your stay.

• B. Have a nice stay, sir.

• C. We have some awesome in-room dining options if you’re hungry.

• D. We have plenty of open seating in our lobby if you’d prefer to prepare for your meeting down here, Mr. Sawyer. I’d be happy to recommend some items off our menu as well.

Sheraton’s three brand values are:

• A. Welcoming

• B. Practical

• C. Assured

• D. Community

• E. Productive

What is Sheraton’s service philosophy grounded upon?

• A. The Service Promise

• B. The Premium Expectation

• C. The Culture of Savouring

• D. The Community Mindset

Which of the following make up the Community Tenets?

• A. Care

• B. Captivate

• C. Contribute

• D. Connect

• E. Curate

What do you call the culture elements that support Sheraton’s service philosophy?

• A. The Pillars of Authenticity

• B. The Signature Touches

• B. The Community Tenets

The Daily Standup brings the culture of Sheraton to life for all associates, every day. Which of the following might be covered during the Daily Standup?

• A. Financial reports.

• B. Sustainability data and how the hotel compares against others.

• C. Information about industry trends.

• D. Sheraton’s brand values and ways to welcome guests to the Sheraton Community.