CS PKT _ 2nd Fortnight_May'23

P0 ticket must be resolved in 24 Hrs - True or False

• TRUE

• FALSE

P0 Ticket - if the Customer is unresponsive, 3 follow-ups every 6 hrs to be done

• FALSE

• TRUE

If customer is asking for 10 invoices - the agent should create a child ticket to tech team

• FALSE

• TRUE

If a customer requested 15 invoices on friday & the agent created a child ticket to tech team. What TAT needs to be informed by the agent to the customer?

• Wednesday

• Tuesday

• Saturday

How do customer will get to know the offer code for special offers?

• By contacting customer support

• Special offers do not have any Offer Code

Where the agent can see that the special offer is applied on the ride?

• Customer Fare Details>>Special Discount Session

• Customer Fare Details>>Offer Discount Session

A female customer complains that the captain was driving rashly. As a customer care executive you try finding out the triggers and concludes that she has concern only with the rash driving In this case are we going to suspend the captain?

• No

• Yes

If a captain is trying to touch the customer and make her feel uncomfortable during the ride. In this case the years of suspension is :

• 3 Years

• 2 Years

A customer says that the ride was not complete and the captain dropped him in between. As a customer support executive we will :

• Inform the customer that we have taken the feedback and will ensure that it does not repeat again.

• We will refund the complete ride amount to the customer.

In the case of Captain Denied Duty we will refund the :

• Complete amount of the ride to the customer

• Credit 20 coins as service gesture