Change Speed

We can check CST Admin Status From

• OM

• Matrix

• BSS

SLA of Change Port Only case:

• 2 Hours

• 24 Hours

• 48 Hours

Searching in BSS should be using account number

• TRUE

• FALSE

CST contact us through WE app :  It's not mandatory to verify with CST any data if he need to add salfny package 

• TRUE

• FALSE

In case customer not verified regarding any request needs verification SR will be:

• FBB Non-Tech Request > verification > Incomplete data

• FBB Non-Tech complaint > verification > data

• FBB Non-Tech Request > verification > complete data 

SLA For Change Port & Card

• 7 WD

• 5 WD

• 48 H

 CST contact us through E-care and asked to upgrade his package CCA should verify with CST

• Full name

• Date if birth

• Last rechare amount

CST contact us through WE app : asked to add extra quota, CCA should verify with CST full name and date of birth

• FALSE

• TRUE

Any solved case within the call should be closed

• FALSE

• TRUE