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Computers
KG
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can check CST Admin Status From
OM
Matrix
BSS
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA of Change Port Only case:
2 Hours
24 Hours
48 Hours
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Searching in BSS should be using account number
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST contact us through WE app : It's not mandatory to verify with CST any data if he need to add salfny package
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer not verified regarding any request needs verification SR will be:
FBB Non-Tech Request > verification > Incomplete data
FBB Non-Tech complaint > verification > data
FBB Non-Tech Request > verification > complete data
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA For Change Port & Card
7 WD
5 WD
48 H
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST contact us through E-care and asked to upgrade his package CCA should verify with CST
Full name
Date if birth
Last rechare amount
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