Change Speed

Change Speed

KG

9 Qs

quiz-placeholder

Similar activities

Day 3 Corp

Day 3 Corp

1st Grade

11 Qs

VivintSmartHome Complete Study Guide

VivintSmartHome Complete Study Guide

Professional Development

14 Qs

Year 7 ICT Starters On Track Stage 1 - Topic 4: Database

Year 7 ICT Starters On Track Stage 1 - Topic 4: Database

7th Grade

10 Qs

AP CSP Unit 8 Review

AP CSP Unit 8 Review

11th Grade

12 Qs

Organizing and Entering Data

Organizing and Entering Data

7th - 11th Grade

10 Qs

Real or Phish

Real or Phish

1st - 5th Grade

9 Qs

Voice Cases

Voice Cases

KG

10 Qs

Be Internet Awesome: Secure Your Secrets!

Be Internet Awesome: Secure Your Secrets!

5th - 8th Grade

9 Qs

Change Speed

Change Speed

Assessment

Quiz

Computers

KG

Medium

Created by

Training Team

Used 7+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can check CST Admin Status From

OM

Matrix

BSS

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SLA of Change Port Only case:

2 Hours

24 Hours

48 Hours

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Searching in BSS should be using account number

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST contact us through WE app :  It's not mandatory to verify with CST any data if he need to add salfny package 

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer not verified regarding any request needs verification SR will be:

FBB Non-Tech Request > verification > Incomplete data

FBB Non-Tech complaint > verification > data

FBB Non-Tech Request > verification > complete data 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SLA For Change Port & Card

7 WD

5 WD

48 H

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 CST contact us through E-care and asked to upgrade his package CCA should verify with CST

Full name

Date if birth

Last rechare amount

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST contact us through WE app : asked to add extra quota, CCA should verify with CST full name and date of birth

FALSE

TRUE

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Any solved case within the call should be closed

FALSE

TRUE