CCC Grounds Q2

Which Rate type allows Flexible Cancellation? Select all that apply.

• Express Deals

• 
  Retail Merchant

• 
  Retail Agency

• 
  Retail Prepaid

Based on the image provided what type of Product and Rate did the customer Book?

• 
  Retail Prepaid

• Retail Agency

• 
  Express Deal

• 
  Pay Later

True or False: If the customer does not have the trip number nor remembers the email address I can search for the reservation by using the credit card number

• True

• 
  False

True or False: Allainz CDP is the only valid insurance or protection a customer can purchase to rent a vehicle.

• True

• 
  False

Based on the image provided who is the Merchant of Record?

• 
  Affirm

• 
  Allianz

• Priceline

• 
  Budget

Brenda has purchased an Express Deal on PRICELINE.COM for booking an SUV. When she got her confirmation she found she got ALAMO. When she arrived at ALAMO to pick up the Vehicle but she was told SUVs are no longer available and was offered an ECONOMY SEDAN, she is not ok with this and is not accepting the solution provided by ALAMO. Brenda is calling you to see what she can do, she decided to not even travel anymore since she is so upset! What is the final resolution

• 
  I can offer a Partial Refund since originally this is an Express Deal and I can make an exception

• 
  I can offer to Cancel and Rebook

• 
  I will advise I can offer her a Full Refund

• 
  I will advise Brenda to contact Allianz to file a Claim and they will issue a full refund.

Rachel booked an Express Deal booking and is supposed to pick up the car in 3 hours. She calls you because Rachel is intending to go skiing in Colorado and is wondering if we can reserve ski racks for her. What will we advise Rachel?

• 
  The ski racks have an added cost of $100, allow me to reserve this for you and you will pay the amount at the counter.

• 
  The ski racks are subject to availability however additional fees may apply.

• 
  Your reservation does not allow Ski racks to be added.

• 
  I can offer to cancel and rebook for another vehicle that includes Ski racks already

Gus calls as his flight has just landed but he needs to pick up his vehicle and says to you: "Where do I go? I have my bags with me and I am ready to pick up my car but I don't see where I have to go. What do I do?"

• 
  The address is: 1805 E Sky Harbor Circle South Phoenix,AZ 85034-4403 US You may want to call them at 8772830898 for accurate directions as well

• Check your contract page it should be there

• 
  Just walk outside the terminal all the RC counters are there

• 
  Transfer to Escalations

True or False: There are occasions where it is ok to offer to review the contract of CDP and orient the customer on how to file a claim with Allainz

• True

• 
  False

A customer has called you very upset as they booked an undisclosed RC and found the counter to be closed. They were supposed to pick up the vehicle 20 min ago but no one is to be found to release the vehicle. You have now determined the counter in fact is closed. This customer needs a vehicle urgently today. What are the next steps to follow? Select all that apply

• 
  Advise to rent another car somewhere else, identical to the original reservation and we will refund the booking plus any difference in Rate.

• Use C&E Launch initiate rental research and select: Verify renter did not pick up the car, send a partner research email

• 
  Advise to Wait someone will show up

• Advice, since is Undisclosed No refund is due this, is discounted and the booking are NCNC