FOO - C4 Revision

What is the international society for Concierges?

• Les Clefs D'or/Society of the Golden Keys

• Les Clefs Dior/Society of the Golden Keys

• Les Clers D,or/Societies of the Golden Keys

• Les Clers D'or/Society of the Golden Key

Identify the various types of services provided by the Concierge

• Arrange airport transfer, dining reservations and recommend places of interests

• Arrange airport transfer, stock up minibar and recommend places of interests

• Fix air-conditioning units, arrange dining reservations and recommend places of interests

• Arrange airport transfer, dining reservations and flower arrangements

Name the two types of safe deposit boxes used in a hotel.

What are the features and characteristics of the in-room safe?

• 15-30 mins lock-out after consecutive attempts, one size, 4-6 digit codes

• 15-30 mins lock-out after consecutive attempts, one size, Master key & guest key

• Installed in a safe & secure location, one size, 4-6 digit codes

• Installed in a safe & secure location, different sizes, 4-6 digit codes

Why would guests prefer to use the in-room safe?

• For privacy

• Available for long term storage

• For convenience

• Installed in a safe & secure location

FOA Garrett is assisting Mr. Frank to retrieve his Rolex from the lobby safe deposit box. What is required to be retrieved from FOA Garrett before opening the safe box?

• Hand-held device

• 4-6 digit passcode from his Front Office Manager

• Guest/individual key & Master/guide key

• Guestroom key/individual key & Master/guide key

What is the first step of the procedure for opening, accessing and closing a lobby safe deposit box?

• A safe deposit box is assigned to guest

• FOA verifies guest's identity & compares his/her signature with his reg. card

• Guest is required to fill-out a safe deposit box card

• FOA ensures box assigned to guest is empty

Name the 2 systems used to record the usage of a safe deposit box

Identify the appropriate postal or courier service for this situation: Large bunks of items needs to be sent overseas without spending too much & speed is not an important factor

• International courier service

• Shipping

• International air mail

• Local dispatch

Identify the appropriate postal or courier service for this situation: At 1930hrs, Mr. Nixon approached Concierge Jimmy to seek help to send an important contract that needs to reach his client's office at 1000hrs the next day

• Basic local mail

• Local dispatch

• Local express

• Internal dispatch