CSS9 4TH MASTERY TEST

What is the purpose of a work instruction?

• To add more work to an employee's duties
• To ensure accuracy and consistency in job performance
• To overcomplicate job duties
• Option 4To provide negative feedback to employees

What are the characteristics of an effective work instruction?

• Credible, vague, inaccessible, and inconsistent
• Clear, inaccessible, inconsistent, and unreliable
• Credible, clear, accessible, and consistent
• Vague, unreliable, consistent, and clear

What is a job order?

• An order placed by an employee
• An order placed by the organization's CEO
• An order placed by a buyer or client
• An order placed by an external organization

What happens to a job order once both parties agree upon the terms?

• It becomes an employee duty
• It becomes a work instruction
• It becomes a work order
• It becomes a company policy

What can a job order be for?

• Any goods or services
• Only goods
• Only services
• Only products

What is the Condescending consulting approach?

• Consulting with someone who is instructed to do so
• Consulting with a panel of experts
• Consulting with a master in his profession
• None of the above

What is the Submissive consulting approach?

• Consulting with someone who is instructed to do so
• Consulting with a panel of experts
• Consulting with a master in his profession
• None of the above

What is the Collaborative consulting approach?

• Consulting with someone who is instructed to do so
• Consulting with a panel of experts
• Consulting with a master in his profession
• None of the above

What is the first phase in the Basic Consulting Procedure?

• Making first contact/entry
• Establishing the relationship
• Problem finding
• Solution finding

What is the second phase in the Basic Consulting Procedure?

• Making first contact/entry
• Establishing the relationship
• Problem finding
• Solution finding