Raffles Quiz Master: EQ - Understanding Emotions

Raffles promises our Guest Emotional Luxury. What is Emotional Luxury?

• Luxury which money can buy

• More than just high quality materials

• How we make the guest feel

• Freedom to be their authentic self

To deliver emotional luxury, we need to master emotional intelligence

• True

• False

Select the correct statement

• Emotions may lead us to the wrong track

• Emotions help keep us on the right track

Emotions and feelings are

• Useless

• Misleading

• Powerful

• Meaningful

Choose the correct definition for emotions

• Emotions are generated in the brain and the brain drives the body

• We create our own emotions by the combination of our thoughts, feelings and actions

• Emotions stop us from reaching our full potential

• Emotions have a physical and psychological aspect

How many basic emotions are there?

• 6

• 8

• 10

• 4

Identify some of the basic 8 emotions

• Trust

  Joy

• Love

  Boredom

• Disgust

  Surprise

• Surprise

  Interest

Identify some more of the basic 8 emotions

• Optimism

  Disapproval

• Grief

  Terror

• Sadness

  Fear

• Anger

  Anticipation

True or false:

Joy and sadness - we couldn't have one without the other

• True

• False

Each emotion has a ________

• Meaning

• Brings joy

• Negative reaction in our body

• Purpose