Business Partner B2 unit 2 p.19

Choose the correct definition of:

standards

• to use something as a standard by which other things can be judged or measured

• the level that is considered to be acceptable or the level that somebody or something has

  achieved

• the ability to keep one’s emotions under control and show understanding for others

• the particular abilities a person has or has learnt

Choose the correct definition of:

emotional intelligence

• a careful analysis of what training is necessary for a group or individual

• eagerness and willingness to do something without needing to be told or forced to do it

• the ability to keep one’s emotions under control and show understanding for others

• courses which teach specific skills rather than general theory

Choose the correct definition of:

practical courses

• a careful analysis of what training is necessary for a group or individual

• the ability to understand people’s behaviour

• the particular abilities a person has or has learnt

• courses which teach specific skills rather than general theory

Choose the correct definition of:

skills set

• the ability to understand people’s behaviour

• friendly agreement and understanding between people

• the ability to keep one’s emotions under control and show understanding for others

• the particular abilities a person has or has learnt

Choose the correct definition of:

competency

• having reached a level of possessing enough skill or knowledge to do something you a

  satisfactory standard

• the particular abilities a person has or has learnt

• the ability to keep one’s emotions under control and show understanding for others

• friendly agreement and understanding between people

Choose the correct definition of:

rapport

• a careful analysis of what training is necessary for a group or individual

• friendly agreement and understanding between people

• the ability to keep one’s emotions under control and show understanding for others

• courses which teach specific skills rather than general theory

Choose the definition of:

motivation

• the ability to understand people’s behaviour

• having reached a level of possessing enough skill or knowledge to do something yo a

  satisfactory standard

• eagerness and willingness to do something without needing to be told or forced to do it

• the level that is considered to be acceptable or the level that somebody or something has

  achieved

Choose the correct definition of:

understanding

• a careful analysis of what training is necessary for a group or individual

• the ability to understand people’s behaviour

• friendly agreement and understanding between people

• the ability to keep one’s emotions under control and show understanding for others

Choose the correct definition of:

needs analysis

• to use something as a standard by which other things can be judged or measured

• a careful analysis of what training is necessary for a group or individual

• the level that is considered to be acceptable or the level that somebody or something has

  achieved

• courses which teach specific skills rather than general theory

Choose the correct definition of:

benchmarking

• to use something as a standard by which other things can be judged or measured

• a careful analysis of what training is necessary for a group or individual

• the level that is considered to be acceptable or the level that somebody or something has

  achieved

• the ability to keep one’s emotions under control and show understanding for others